Our group allows refugees to request phone credit when they need it most.
We take requests from all over the world.
In the past year, we’ve had requests from Europe, Asia, the Middle East, and Africa. Our requesters come from a diverse range of ethnicities, nations, and religions, and range in ages from 7 to 90!
Although we’d like to be able to support all refugees and displaced people, we have limited resources. Therefore, our focus is on helping those who are the most vulnerable - women, children, those sleeping rough or in dilapidated and overcrowded camps, and those who can’t receive financial support from local aid agencies or organisations. We provide top-ups for £10 and £20, depending on the requester’s circumstances, and offer this service on a monthly basis. Each request we receive is checked by one of our Admins, who verify that the requester has refugee status and checks their details against our database to ensure they are due for a top-up.
HOW TO GET HELP FROM US
In order to make a request for phone credit;
Please click here.
Please also request to join our Facebook group.
You will be asked to provide some information about your request before being placed in a queue to have your eligibility assessed in more detail by a member of the admin team.
It is our aim to process all requests within 5 days, although sometimes this is not possible due to the sheer volume of requests. Our usual waiting time for top-up is 1-2 weeks, although this can be longer when donations are low.
الرجاء الضغط هنا للحصول على التعليمات باللغة العربيةلطفاً برای اطلاع از دستورالعمل های فارسی اینجا را کلیک کنیدVeuillez cliquer ici pour les instructions en français
Gargarsa gafachuf duradube arman gadi fayadami. Maalo qunnamsistu kana tuqi
Our community of donors and supporters helps us to ensure that the money we raise helps refugees stay connected.
DONATIONS
All of our money comes from donations. We do not receive any funding or grants to support our work. We accept cash donations through CAF Donate, JustGiving and Paypal, and also accept vouchers or codes for top ups. You can also make a donation to us via text. For more information on how you can donate, please click here.
Our fundraising is done through our Facebook group on a weekly basis. This fundraising drive is known as the ‘conga’, and we encourage our community to ‘dance with us!’ every Friday - even if our members can’t donate financially, we encourage and appreciate their interaction and support. We also promote monthly direct debits, which can be set up here. Direct debits allow us to future plan, and help provide a sense of security for the most vulnerable requesters. Almost all of the money we raise goes directly to top ups, with a small percentage (less than 8%) set aside for operational costs.
growing our community
Since the group’s inception, we’ve been able to achieve roughly 0.48 top ups per group member. This means that for every three people in the group, at least one of them will donate. Therefore, it’s crucial that we raise awareness and help our group to grow. We encourage all of our members to add their friends and spread the word. The more people in our group, the more people we can help! To learn more about how you can help raise awareness and champion our cause, please click here.
QUALITY CHECKING
To ensure every donation reaches somebody who is genuinely in need, our Admin team take time and care to manage each application one-to-one with those requesting help. During the application process, applicants are asked to provide their personal GPS location, photos in real time of their current camp or accommodation, up to date asylum documentation and personal ID, Facebook URL, a screenshot of their phone's IMEI code, as well as their phone number and network. The information we gather is designed to be as non-invasive as possible, while still being comprehensive enough to offer a secure service in which donations are not lost to fraudulent applications. Each detail of each application is checked against our secure database before either a positive or negative answer is given.
We embrace technology and deliver a quality service in partnership with our vendors and other refugee support advocates and agencies.
OUR GOVERNANCE
We are a charitable fund registered under the auspices of ForRefugees (Previously Donate4Refugees) Charity Number 1168435. We have a Management Committee who meet regularly to oversee our finances, distribution, and to review our eligibility requirements. Safeguarding and Data Protection are a vital part of our work, and we have detailed policies outlining our responsibilities and commitments that our volunteers must adhere to.